Legal
( Customers )
Acceptable use policy
Draft under legal review. This document is not yet in force. It is published so customers and approval boards can review it, and it may change before it takes effect.
This policy applies to everyone who uses a MAR² product or the MAR² platform, and forms part of our customer terms. It protects our customers, the people whose data they hold, and the service itself.
Prohibited use
In shortDo not use MAR² for anything illegal, harmful or deceptive, or to hold data you have no right to hold.
- You must not use the Services to break any law or regulation, including data protection, anti-money laundering, sanctions, consumer protection and equality law.
- You must not upload or process personal data without a lawful basis, or special category data unless the Product Terms allow it.
- You must not use the Services to send unsolicited marketing, to defraud, impersonate or mislead anyone, or to store or share content that is unlawful, infringing, defamatory, or that promotes violence or discrimination.
- You must not upload malware or use the Services to attack, probe or disrupt any system, including ours.
- You must not file returns or submissions with HMRC, Companies House or any other body that you are not authorised to make, or that you know to be false.
Protecting the service
- You must not try to get around usage limits, access controls or the separation between organisations; access accounts or data you are not authorised to access; or share credentials between people.
- You must not place an unreasonable load on the Services, for example through automated scraping or excessive API calls beyond documented rate limits.
- You must not use AI Assist to generate content that is prohibited by this policy, or try to make it reveal data you are not allowed to see.
Security testing
- Security research is welcome when it follows our vulnerability disclosure policy. Penetration testing of your own tenant needs our written agreement in advance; email security@marsquared.com.
Enforcement
In shortWe will normally warn you first, but may act immediately where there is a serious risk.
- If we reasonably believe this policy has been breached, we may remove content, suspend an Authorised User or suspend the affected Services. Where practical, we will tell you first and give you a chance to fix the problem.
- We may act without notice where there is a risk of harm to people, to other customers, or to the security or integrity of the Services, or where the law requires it. We may report unlawful activity to the relevant authorities.
- To report a breach of this policy, email legal@marsquared.com.
Change log
| Version | Date | Change |
|---|---|---|
| 0.9 | 30 October 2026 | First full draft, for legal review. |